Community Guidelines
These apply to everyone using XpeedCarry: clients and pros alike, in every chat and every order.
Respect, always
Harassment, threats, hate speech, discrimination, or abusive language toward support, a pro, or a client will not be tolerated, in chat, in an order, or anywhere else on the platform. This applies no matter how frustrated you are with an order; if something's wrong, tell support and we'll sort it out.
Violations get you blocked
If you break this rule, your account will be suspended: you'll lose access to the entire site, including any orders in progress, until an admin reviews the situation and decides whether (and when) to reactivate you. Repeat or severe violations may be permanent.
For clients
- Be respectful and clear about what you need: accurate info makes for a smoother order.
- Respond to your pro and support in a reasonably timely way.
- Review delivered work and confirm or dispute it promptly, instead of leaving it hanging.
- Don't demand work outside what was agreed and paid for: extra asks go through support.
For pros
- Be respectful and professional with every client, every time.
- Give your best effort: the goal is a client who's genuinely happy with the result.
- Only do what's in the order's agreed scope; escalate extra requests to support instead of negotiating directly or working for free.
- Never solicit off-platform payment or contact.
- Keep any account access from a Piloted order strictly confidential: see the Account Handling Rules.
Violating these guidelines on an order forfeits your payout for that order, on top of any account suspension.